Very bad customer service!
Very bad customer service! I bought a pair of shoes sometime last year (around September 2017), but only wore it once and the whole bottom sole fell apart! I was sad because I really liked them, and thought it reflected badly on their manufacturer/supplier or making of the shoes. They were very bad with replying emails then, so I decided to personally visit their store for a return and refund. I met with an admin staff, and she agreed to help me with the refund issue. Despite me writing my details down in their store and multiple emails later, I still have NOT received my refund (March 2018). I did receive an email just today (27 March 2018) stating that my email address was incorrect and therefore they could not process the refund. Did Christy Ng's admin only tried to process my refund today -- after 6 months? Very disappointing.