We were pleased
Our family of 5 traveled to S. Korea through Shanghai for the Paralympics. The flights were on time, the crews were professional, and we got everywhere we needed to be with all of our luggage. The website is tricky to manage, as it is clearly designed for Chinese users (auto translate can be unclear at times) and I was not aware that even after booking, you need to choose your seats, window and isle are an upcharge ( but frankly for a 14 hour flight paying $16usd is barely an upcharge) The food is clearly for Asian travelers, but I found it to be good. We saved nearly $500 per R/T vs direct with KoreanAir.