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Anon of Orpington

英国

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Xiaomi Global

Hope the product is better than the buying experience.

This is only a review of the company not the product. I went onto their website to buy a set of earbuds. In order to purchase something, you first need to register. Doing this is simple enough: email address, personal details, address. When the time came to enter my address, I entered my postcode. The website didn't look up my address so I had to enter it in manually. Now, living in a flat, the first line is the number of the flat, second: the name of the apartment block, thirdly the road in which the block resides. When checking the details, on the website it looks fine however, on the delivery note it put flat no., road, town, apartment block name, post code. Having registered, I received no email confirmation along the lines of: "Thanks for registering!". Next I went back in and ordered the item, paid and order was accepted. ******CORRECTION***** I received an order confirmation email: unfortunately it went into my spam folder so I failed to spot it. I apologise to mi.com for this error. Finally, Royal Mail delivered the parcel to the wrong address: they delivered it to the house with the same number as my flat in the road my flat is in. I received no email or text info regarding delivery status (other than it had been shipped) at any time, although I did receive an email confirming delivery. Just suprises me that a large chinese trading company isn't set up to trade smoothly in the UK. Hope the gift is well received! Order number 5241128374044187

2024-12-02