I don't believe this company knows…
I don't believe this company knows exactly what you're doing. I meant to travel with my children to Disneyland Paris and I called this company things was going on smoothly but I was the one doing most calling. They will never call you, only send an email. I think they're trying to cut their costs on calling people. I went to the embassy after I finish having a conversation with one of them regarding what I was meant to take with me to the embassy, after 15 days later, waiting for a message for me to collect my visa I've got a call from the TLS staff saying that they sent an email to Aviva Visa requesting my biometric copy and they never responded that was a reason why they call my personal number waiting for the respond for 15 days. I was shocked and i stated crying cus i know right away no holiday for me and my children. Then i called Avivavisa, the guy lied to me that the email went on the junk mail that they don't check the junk mail. I called them back later after crying my eyes out feeling so dissapionted, to tell them how they can help because I needed to travel into two days with my children. The lady called Nafisa said the email came on Sunday and I asked her why didn't tbey send the TLS the cpoy they requested? she lied and said that they could not get to me on my phone and I said to her why not an email if you don't get to me on the phone. The company is so incompetent. They lies a lot, don't even know what if they knwo what they're doing. I don't think the company should be running the need to shut down because they are useless. I end up not going and £2,999 family ticket went to waste becasue of them.