AVOID - product slowly stops working
Bought the product on kickstarter - They had changed the color of the top, which I wasn't so happy about as it didn't look as good on my desk. But I can live with it - I paid extra for another fast charger cable. They sent me the wrong kind, US plug, instead of EU one. It seems like they did the same "mistakes'for dozens of other people, judging from the comments on Kikstarter. Depsite them telling me they will send me the correct ones, I am still waiting, 6 months later... - All of this is annoying but not a dealbreaker as overall the product is quite good and does the job of raising one's monitor / charging a phone wirelessly and limiting the number of cables on my desk / making it easy to take the laptop in and out of the setup. BUT then 1 month ago or so the HDMI plug stopped working...I emailed the customer service to let them know. They said they will send me back one but I am still waiting and despite 3 or 4 emails to them, no reply since then... So overall not particularly impressed: - products delivered not exactly as advertised - didn't deliver the EU plug I paid extra for - product faulty after a few months of use - unreachable customer service I won't buy again unless they get their acts together. EDIT: Downgrading to 1 star: the after sales service got in touch after my review here and told me they would sort it out. By sorting out they meant: they would send me ONE email. I am still left with a malfunctioning product and today I realized the USB ports have also stopped working...so soon, if the rate of failure of the various connectors continue at the same pace, I will be left with a very expensive monitor stand.... My pledge ID is PBID006194845