Not worthy of one star
Not worthy of one star This is by far the worst shopping experience that I have ever had. I placed the order for two items on the 31st January under the expedited 4 - 8 business day delivery period. The parcel was delivered on the 12th February, which is on the 8th working day, however the parcel was delivered quite late in the day and so I had already left for the event I needed the items for. As the parcel was delivered within 8 days I knew this was my own fault and should have ordered earlier however didn't expect any problems returning the order as I hadn't even needed to open the parcel. I first contacted Dresslink by email on the 15th February regarding how to return the parcel however received an automated response that it was the China Spring festival and they would respond after the 21st. I was unaware that this was a Chinese company until this point as their website did not suggest this. By the 23rd I still had not heard back from them and was becoming quite worried due to only having 30 days to return the parcel and so emailed them again. I received a response on the 24th asking why I was returning the parcel. I explained my reasoning and that it was my mistake ordering too late. The response from the team was very rude, stating that I had ordered too late and it was not their fault I did not receive the item in time. I was quite shocked, and responded that I was not blaming them for not receiving the parcel and that I had ordered too late and no longer needed the items. Finally the agent responded saying that I needed to send pictures of the returns, even though I had already explained I had not opened the parcel. I did not want to argue and just wanted my money back. I opened the parcel, took the pictures, sealed the parcel back and sent the pictures. The agent responded with their address on the 27th February and said I had to send them a picture of my post office receipt when returned. So I posted the items to them on the 28th and sent this via tracked delivery which was more expensive however I wanted to be sure my parcel would be delivered and provided Customer Services with a picture of the receipt. I had received no response by the 5th March from my email and so re-sent the picture and told them the company the parcel was being sent back with. Dresslink said there is nothing they could do with this information and they needed an official link to track the order. I couldn't help feel like I was doing their job for them however again, I wanted my money back, and so went to the Royal Mail page and sent them a tracking link. By the 15th March I had still not heard back from them and the tracking showed the parcel had been passed to the international courier service so no further tracks would show on this link. I advised Dresslink of this and they responded that the tracking is not at their address and so there was nothing that could be done I simply had to wait and if the tracking did not show as delivered they would not refund me. I was very annoyed at this and so called Royal Mail, they were very helpful and gave me a different link which showed where my parcel was internationally. I advised Dresslink of this however I never received a response. On the 6th April I had realised this was now over a month since posting my returns. I checked the tracking and the parcel was showing as "delivery attempted" for 3 days. I emailed Dresslink as I was very annoyed that I was awaiting my refund but they were refusing to accept the delivery. I did not receive a response. On the 7th April I checked the tracking again and it was showing as delivered so sent Dresslink another email, Dresslink came back to me on the 8th April saying that they would need to confirm this with the Warehouse and would get back to me. Surprise, surprise, by the 12th April I still had no email. I emailed them again, asking what the delay was as I just need my money back. I received a response on the 13th that the Warehouse had not responded to them and that I needed to confirm which items I had returned. This was now the third time confirming which items I had sent back, I had already supplied them images of the items and so was very frustrated that I was again being asked this. I responded explaining that it was the full order I sent back. Today, 14th April, I have received a response. They have advised that only one item was in the parcel and they would only refund one item, which conveniently was the cheaper product. I am absolutely livid. I have continually chased this order, provided all the relevant information and constantly chased my refund only to be told they would not honour this. I have responded with a picture of my postage receipt, which displays the weight of this parcel. The weight is far too high for only one item and so means that I have sent back the full order. If I do not receive a refund then I will then take this further. I have not received a response as of yet as this company does not work weekends which again prolongs the process. I cannot advise people strongly enough to not use this company! They are liars and have awful Customer Service skills, how they are still in business is a mystery! PLEASE do not shop with them! The amount of stress this has caused has made me think is it even worth the refund however I am going to continue to chase this until I receive a full refund. I will update in the next few days once I have received a response.