HEhers★★★★★
I'll start with how hard it is to talk…
I'll start with how hard it is to talk to anyone. They refer you to read one of the thousands of articles on NOT WHAT YOU NEED TO ASK. The thing I wanted was to cancel which finally I was able apparently to do since they confirmed by email that I was cancelled, however, they keep trying to charge my credit card and if I hadn't put it on pause I bet it would have been almost impossible to get them to refund me because I keep trying to communicate to them I am cancelled and they shouldn't try to charge my credit card and they don't listen and now they have attempted probably 10 times to charge me $149.00 and they contact me by email to update my payment so they can charge me.
It's certainly frustrating to try to communicate with them.
2026-08-08
REReach Mobile★★★★★
Wish it was better on the app and international service
I agree that customer service is usually very good but there are some big problems in my view with this service. #1 if you even think you are going to need international service think again. Every trip I've gone on I've made clear in advance and they have assured me and I have arrived in location with no service. It had taken at least a week in said location with many texts back and forth before it is fixed.
#2 app doesn't work and there is no way to log in because it's never heard of me. My email address is not a customer. So now what? The customer service is nice but I just really don't want basic things to not work. Sorry reach, I wish you were way better. So if you never go anywhere and don't care to check your bill or change your payment info this might work for you.
2025-05-19
