I moved out of my storage unit in March was charged still no refund!
I moved out of my storage unit in March. I was charged my full rate April 6th. I called the office numerous times, visited the office in person and yet I have still not been refunded. I was advised that the person at the corporate office that processes the refunds was backed up which is why it took so long. That was 2 months ago. I recently called the office and was advised by the site manager that the corporate office staff person is out for afew days, tried to call me but I didn't pick up, so that is the reason why she did not refund me. I have left numerous messages, left ALL of my contact information, address, email address, work phone and cell phone and yet she made one call or maybe two to my cell phone and then gave up. I have been very patient, but this is becoming absurd. I shouldn't have to wait 4 months for a refund and any business should not rely solely on one person to handle a task, if she is out or busy there should be coverage. I need to hear back from someone soon!