so far so good
I've used PaperTrue for three times. My first and second order was a little late. However, they offered a 10% off discount code as an apology. The customer service is excellent; they are helpful with answering all kinds of questions. My second delivery is the worst because my editor only gave feedback and changed one or two words without really editing my paper. Since my paper was due soon, I then requested another editor to re-edit my work. They didn't charge anything and returned my paper within the deadline. The third order was the best because my editor put the effort to edit and she focused on the clarity of my essay. Overall, it really depends on what type of editor you are looking for that best fit your writing style.