I am really annoyed
I am really annoyed, this was supposed to be a Christmas gift. Not pleased with the customer service, they follow a pattern and routine of being "understanding" but they are not, they make you feel "empowered" by offering you choices which already as a customer you have already. Main point is they take your money, it takes like 2 weeks for an item to arrive, then the item doesn't arrive and they take another 3 weeks to refund you (this is unacceptable this long for a refund, an international bank transfer anywhere in the world takes up to 3 working days from different currencies), so technically, Rosegal keeps your money conveniently for 5 weeks (2 weeks delivery + 3 weeks refund) still playing by their tune, cannot have an email of confirmation about the refund process, the best they tell you is the "save this conversation" option, that is disgusting, how do you expect me to trust this service after long times on responding tickets and an impersonal livechat conversation? Cannot wait to have my money back and get this done and dusted, never buying from you again, I would rather pay the extra and buy within the UK or Europe.