Thieves! Refund me my 16USD, THIEVES!
Thieves! I book a room in Bukit Bintang last minute and couldln't stay because our flight was terribly delayed and we arrived the following day. Their reply was that they would charge me anyway because my room was confirmed and was not given to anybody else....I am sure they had other rooms available and that it was not like we made them miss another customer. My experience is that this is a soulless chain, with zero human understanding for unexpected problems travelers may expect. My suggestion is don't even bother. I will never book again.