No Support and Terrible Service!
I spent a long time deciding on the Luba 2 AWD and there seemed to be a lot of good comments about it - should have looked here first! So, I bought the Luba 2 AWD 1500 and while the mower seems to work OK the customer service is terrible to non existent. There were a lot of options in the app that were left out of the previous version of the mower which I would have expected having seem reviews of the Luba 2 to have been there including the most useful option of picking up where you left off - this has been removed for no reason I can see. I assume they have left out app options as they now don't work or are buggy. Contacting Mammotion is a complete waste of time - when they do reply - which can take over a week - it is generally "thank you for buying the mower - we will forward your comments". That's as far as it goes. No information on when or if issues with the app will be addressed. The mower then started giving error messages when mapping and more importantly the battery was not fully charging indicating a battery fault. When contacting Mammotion about this (they finally got back to me) they requested updating the firmware, uploading logs from the mower and requesting screenshots all of which I did. I have since been pestering them on a weekly basis to get and answer to these issues. Eventually today I get an email telling me the same as 3 weeks ago – we will send it to the support team! They also requested updating the firmware, (there is no update available) uploading logs from the mower and requesting screenshots again. So, it seems all the info the asked for weeks ago has disappeared! To me there is no support team and any info, logs, screenshots or emails for help are ignored or lost or likely just thrown away. Mammotion have NO support for their products so don’t expect any help at all. This is a very expensive item and I would have expected at least a basic level of support but it doesn’t exist. I have requested a return for a refund but I expect to be ignored so will have to go through my payment method to action this. As I said the mower itself seems to work OK but for this price if you get a problem don’t expect Mammotion to care or help at all. There are better companies to deal with out there!