DJDJI★★★★★
The proposed solution to the issue of a…
The proposed solution to the issue of a lost drone and the malfunctioning app that is supposed to assist in its recovery has been insufficient. Despite the lack of a resolution from management and the unresponsiveness of the email correspondence, the situation remains unresolved.
Dear Kash,
This email is to inform you that I am moving forward with posting a formal review of my experience across social media and consumer review platforms.
The customer service and policies DJI is forcing me to accept are completely inadequate. After a total failure of the "Find My Drone" feature—a primary reason for my purchase—DJI has refused to take accountability. Offering a mere 30% discount to repurchase equipment that failed me, while also requiring me to pay for a replacement battery that was lost due to your technical shortcomings, is an insult.
Your "best and final" offers do not reflect the significant financial loss or the poor support experience I have endured. Potential customers deserve to know that DJI does not stand behind its advertised recovery technology or its users when that technology fails.
Regards,
Dear Kash,
I am writing to express my concern regarding the replacement unit for my Flyaway case.
It is unacceptable that I am being asked to pay nearly full price (with only a 30% discount) for a device that may be used or refurbished. Given the cost, I expect a brand-new replacement.
Please let me know how we can resolve this, as I find these terms disturbing and unsatisfactory.
Best regards,
Jayson
2026-04-03
DJDJI★★★★★
Absolutely unacceptable experience with…
Absolutely unacceptable experience with DJI.
I invested a significant amount of money in a DJI drone, largely because of the advertised “Find My Drone” and recovery features. When I actually needed it, the technology completely failed—and my drone is now lost.
What’s even worse is DJI’s customer support. I reached out expecting real help and accountability, but instead received generic, unhelpful responses with no actual solution. A simple apology does not come close to addressing the loss of an expensive piece of equipment.
This is not just a minor issue—this is a complete failure of both product reliability and customer service. When a company markets advanced recovery technology, it should work when it matters most. In this case, it didn’t.
At this point, I am requesting proper compensation, as this loss is directly tied to the failure of DJI’s technology and lack of support. Until that happens, I will continue sharing this experience across multiple platforms so other buyers understand the real risk of relying on these features.
Think twice before spending your money here.
2026-03-25
DJDJI★★★★★
Still no resolution for a product that don’t live up to its functionality on locating a $800 drone with customer support and Find my drone completely failed!!!
I’m extremely disappointed with DJI.
I purchased this drone largely for the “Find My Drone” feature, and it completely failed when it actually mattered. A feature that’s supposed to protect your investment is useless if it doesn’t work in a real situation.
What’s even worse is DJI’s customer service. I got inconsistent, unhelpful responses that felt like they were just trying to brush me off rather than solve the problem. No accountability, no real solution.
When you’re paying premium prices, you expect both reliable technology and competent support. DJI failed on both.
I gave them the chance to make it right, and they didn’t. Based on my experience, I would absolutely not recommend DJI—especially if you’re relying on their “Find My Drone” feature.
They seriously need to fix both their product reliability and their customer service.
CAS-31072749-K8X1Z3
To rectify the situation, I am writing to express my dissatisfaction with the lack of a solution to the incompetence and technical issues that arose due to the inability to retrieve the drone.
The incompetence on the technical issues and the overall lack of a solution are unacceptable. I believe that compensation should be provided for these shortcomings.
I kindly request your assistance in addressing this matter promptly.
Sincerely,
Avoid DJI.
Bought it for the "Find My Drone" feature — the one thing it's supposed to do - and it completely failed. Drone gone, no recovery, no solution.
Customer support? Useless.
Copy-paste responses, no accountability, no real help.
For a company this big, this is embarrassing. Expensive product, unreliable tech, and even worse service.
Would not trust DJI again.
2026-03-20
