Post buy service nightmare
Hi. I ordered a phone Elephone P8 for 200€ from EU werehouse. It came in 3 days via DHL. Super satisfied. Phone working all OK. After 3 months LCD died and post buy service problems started. After asking TD what to do they first wanted me to try to repair localy. Local repair for Elephone no go. For service I needed to ship to China even if I bought from EU werwhouse. First red flag. My local post gave me bad advice about exporting the phone for avoiding customs duties at return. After six weeks they received the phone. After another 2 weeks they wanted me to pay 32€ for service. It should be free I guess if there is guaratie. Than I made some barging and I paid 25€. After another month the phone was still not repaired. I asked what now. They asked for another week. I asked for a partial refund, but they didn't want to hear it. They did not respond. After an agreement they send me a used replacement phone. It took another 2 weeks for them to ship it(in the meanwhile we changed 3 different phones because they we're not in stock). After all this I have to pay additional 54€ customs duties for LeEco max 2 at arrival. Summary 5 months time to solve the issue Cca 70 emails of conversation Additional 85€ cost on my initial 200€ purchase Replacement phone solution At least I got a working phone. I'm deeeeeply disappointed with the service. If you buy and it works ok. Otherwise fix it your self or just throw it away.