I gave plenty of notice to change my…
I gave plenty of notice to change my flight date and I keep receiveing a message stating I would receive an email within two hours. After two hours of not receiveing an email I chased this, to be told the same Re. two hour email. After more than 24 hours, which was a few hours before the require flight, I still hadn't received the email. Using the on-line chat is even more frustrating, because they never understand what you need. I had to purchase a new ticket at the airport on my intended day of travel. I thought I will just cancel the later flight and request a refund, understanding there may be a fee to pay. They refused to offer me any refund due to their policy, which doesn't take into account they had failed to offer the change of date service. They claim I didn't give enough notice to change the flight, which is 24 hours. My first email requesting a change was Sun 14-12-25 and my flight was 26 hours after this time. I have dealing with Airpaz to be very frustrating and really bad customer service. I would definitely not recommend anyone to use their company, due to their lack of customer service.