WE WILL NOT BE BACK
Please DO NOT STAY HERE. A BEARS VIEW is covered in mold in the downstairs bathroom and above the refrigerator right under the Jacuzzi tub. We stayed 3 years ago and it was great but not anymore.3 yrs ago the down stairs shower was broken well guess what... It STILL IS... The Jacuzzi was leaking from downstairs into our kitchen. We opened up the front. The WATER WAS 4 INCHES FROM THE ELECTRIC SOCKET!! KAYLA THE MANAGER SAID THAT THEY DONT NORMALLY LOOK UNDER THE JACUZZIS BUT IF THE ELECTRIC SOCKET WAS COMPLETELY COVERED IN WATER IT WOULD STILL BE SAFE TO USE IT BC THEY ARE MADE THAT WAY!!! Of course we knew better. Our kids were not going to be using a leaking Jacuzzi with the possibility of being electrocuted! We knew it was leaking when my 4 yr old said it was raining in the kitchen! We looked closer and noticed the brown circles in the wood were not brown where the water dripped. It must have been leaking for a very long time. THE CIRCLES IN THE WOOD WERE COVERED IN GREEN AND WHITE DOTTED MOLD!!!!! We took pics. We knew we had to get out of there then but that wasn't it. There was hair all over the downstairs bed. Crumbs on the couch. I had already washed everything before I saw the mold. The washing machine makes a horrible squeaky sound. The cabin is beautiful but how can a company let it go so bad. We had already been up to the office 3 times now we called about the mold Jacuzzi and almost getting electrocuted and we're told we'd get a call right back. An HR later we had to drive back to the office. We were moved after only 2 days at A BEARS VIEW. We only got to spend 1 night in the cabin we had chosen. It should have never been available for renting. They gave us a cabin on the other side of the street with an obstructed view so our once beautiful view was now looking a 2 cabins and a tree. We had to repack 5 people move and unpack. Then that night we spent 5 hours at the nearest Emergency Room with our 2 yr old son. He has severe asthma and we think the mold aggravated it so much he couldn't breathe. We thought for sure they would do something for our horrible time and them renting a cabin that was not ready. The manager offered us $50 for our next stay with them!!!!!!!! Our u kidding me. Plus they had a bears view ready for someone else to stay. The manager didn't know what the greenish white substance was but WASNT SURE IF IT WAS MOLD... AND THERE WAS SOMSOME SCHEDULE TO CHECKIN 5/11/18. We just checked out today. I told her it was UNSAFE TO PUT A FAMILY BACK IN THAT CABIN! BUT THE MANAGER SAID THAT SHE WAS UNSURE ABOUT THE MOLD OR THE LEAKING JACUZZI!! I asked if I could go back in the cabin to get a sample of the mold to have it tested at a lab. KAYLA THE MANAGER REFUSSED TO LET ME TEST IT. You can find a great view anywhere but don't risk your families health over it. Please take this review seriously! The customer service service and maintenance... Or lack of.... Has destroyed my once great memories of this place. They just don't care about the safety of people. It's all about money. There is no heart in OUTRAGEOUS CABINS. but their $50 offer for our next visit would not have worked if one of us would have been hurt in that Jacuzzi. I don't even think they are going to fix the mold or leak it's so sad. That cabin should not have been rented to my family in the 1st place. It's a hazardous environment and unsafe. Mold is not a laughing matter. It is to be taken seriously. I have 10 years In the medical field but they really did not show any concern. It can cause irriversable damage to brain and body with only a few spores. The manager just said she would need to talk to the owner. How about... Give us our money back and call a real professional in there to fix the place. They won't last long with a staff that doesn't care.