It is fake
It is fake. I spent 18 hours connected, twice; both my phones were kidnapped all that time, I had to do that during the entire weekend. It just doesn't do what is supposed to, although is fancy looking. Avoid spending your money there. EDIT after company response: There is little you can do now I had to abandon my other whatsapp source (Iphone) and start from scratch. Even to get money back (although you say "money back guarantee in case of insatisfaction" is impossible to get; too complicated to find or fill procedure to get them back. It is basically scam.