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Mala Jivanji

英国

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Edressit

Avoid completely!

I saw a beautiful dress on their website which I thought would be perfect for my pre-wedding photo shoot. I ordered well in advance and they said it would take around 3 weeks to custom make and ship to the UK - it was late. I chose the colour I wanted and had my mum (who is a tailor) measure me using their diagrams to ensure everything was correct. The dress arrived in a different shade to the colour I wanted but I didn’t mind this too much as the colour was still pretty. When I put the dress on however, I was disappointed that it did not fit at all. It was too loose and too long. Due to the design of the dress it is near impossible to fix it in the time frame I needed it by now that it was late. It also looks cheap with threads loose and material sitting badly. I wrote to edressit to explain that the dress did not fit but they would not give me a refund. If trustpilot had an option to post pictures of what was expected vs what arrived, I’m sure you’d be as gobsmacked as I was! For the amount of money I spent on this dress, I could probably have just had it custom made in the UK by someone who actually knew what they were doing!! A member of staff called Trista replied to most of my emails - I should have had alarm bells ringing when she was unable to tell me what colour a particular dress was on the chart over about 6 emails, unfortunately I think she might have them made it up! I would definitely avoid at all costs.

2018-05-19