Lack of Customer Service on Warranty Jobs
No problem with buying bikes from bikes online, it's when you have an issue with a cracked bike frame and it needs replacing under warranty. Polygon was solid, it's Bikesonline lack of customer support!! New frame arrived in Australia in shipping container over a month ago, when I questioned how long before I get the new replacement frame. It's when your box gets barcoded then it will be despatched to you. This process has already taken 3 months.