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Jill Shook

美国

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Iskysoft

DO NOT BUY if making fillable PDF forms or needing tech support

I bought the iSkySoft PDF Editor Pro for Mac, thinking it would be an affordable alternative to Acrobat DC. It works well for securing, editing, and combining PDFs, if being a little clunky and not intuitive. However, making forms (in order to make PDFs editable) is a NIGHTMARE. The form boxes disappear and reappear when you save them, and they are always slightly "off" (you can't align them to each other). You can't copy and paste them or they lose formatting. When I emailed customer service about my issue, they took an ENTIRE WEEK to get back to me, and in that email, told me that I should be viewing my PDFs in Adobe Acrobat anyway. The follow-up to my reply took them 4 days. "Bluemarry", the customer service rep, said they had been on holiday , which is why it took them so long to get back to me. This was an unacceptable length of time to wait for tech support. Also, email is the ONLY tech support offered, beyond the poorly-written help articles. DO NOT BUY THIS if you're going to need any sort of tech support, or will be making fillable PDF forms.

2018-05-24