ACAcasis★★★★★
Ignoring the clients
After my previous email exchanges with them, they simply stopped responding. The only reason I eventually received another reply was after I posted a negative review on Trustpilot.
They then contacted me again by email, but the proposed solution was not acceptable considering that ACASIS had already admitted that the problem was caused by an error on their side: I ordered one product configuration based on the information on their website and received a different one.
In my last email, I clearly requested to return the product and receive a refund because I did not receive what I ordered.
That email was sent on August 21.
It is now September 18, and I have received no response whatsoever.
So apparently the pattern is: emails get ignored, you post a negative Trustpilot review, they suddenly respond, and then communication stops again when you actually ask them to resolve the problem.
If you are considering buying directly from ACASIS, keep this in mind: you should be prepared for the possibility that, if something goes wrong with your order, you may receive little to no meaningful customer support.
2026-09-18
ACAcasis★★★★★
I had a very disappointing experience…
I had a very disappointing experience with ACASIS and, unfortunately, I regret not checking their Trustpilot reviews before placing my order.
I ordered an Acasis 2 Bay External Array HDD RAID Case, and my order confirmation clearly stated “Without RAID Modes / EU Plug.” However, the product I received was the “No Smart Sleep / EU Plug” version, which is a different configuration.
When I contacted ACASIS support, they admitted that their product page contained incorrect information. Their explanation was that I was actually “supposed to receive” the version without Smart Sleep and that a colleague had mistakenly listed it as the version without RAID mode.
This explanation makes no sense from a customer’s point of view. I purchased the product based on the option displayed on their website and confirmed in my order. If the actual choice had been between a version with Smart Sleep and one without Smart Sleep, I would have chosen the version with Smart Sleep.
If ACASIS discovered that the product description was wrong, they should have contacted me before shipping and asked whether I still wanted the product. Instead, they sent a different configuration and afterwards simply told me that this was supposedly the “correct” product.
What makes the experience even worse is the customer support. After I challenged their explanation and asked what solution they could offer, they stopped responding. I sent another follow-up after several days and still received no answer.
So, in summary: incorrect product information, a product different from what was stated in my order, an inadequate explanation, and then no response from customer support when I asked for a solution.
Based on my experience, I would not recommend ordering directly from them.
2026-08-19
TETelesinstore★★★★★
Avoid this store
Avoid this store. After more than two months I still haven’t received what I paid for, promised compensation was never delivered, and customer support completely stopped responding.
2025-12-15
