I am extremely disappointed with the…
I am extremely disappointed with the lack of technical support provided by Xhorse for my MINI KEYTOOL device. Although the product is original and was purchased from a seller in China, it turns out that Xhorse refuses to provide any assistance simply because it is a "Chinese version." Nowhere during the purchase process or in any official documentation was this limitation mentioned, which shows a serious lack of transparency. After reaching out to customer support, I received a generic response telling me to either contact the seller (who offers no help) or try to return the product — which is not a realistic option due to international shipping and use. As a paying customer, I expected that an authentic Xhorse product would come with global support. It’s frustrating and unacceptable that the company locks features or restricts usability based on region, with no clear warning to customers. This experience has left me with a device that I cannot fully use and a company that seems unwilling to stand behind its own product. I would not recommend buying Xhorse tools unless you are 100% sure you're purchasing from your own region’s official dealer — and even then, I'd advise caution. Disappointed and dissatisfied. – Mohamed M.