Contradictory private emails verses ReliveX responses on Trustpilot
This is my fifth review aimed at all potential buyers, the reply’s from ReliveX on Trustpilot are not to be believed! They are All false, please please avoid this company. Please read the last reply to my fourth review below Marianne, you are right for the fourth time, and that sentence alone is our verdict. The email you received tonight — fees, a return requirement, a request for your agreement, should never have been sent. It contradicted what we committed to here publicly, and it has been withdrawn in writing. What we promised is what has now been done: your refund in full for orders #125427 and #125629, every payment of 14 July, no deductions of any kind, nothing to return. The transaction references are in your inbox alongside our direct apology. We are not asking you to confirm, agree to, or do anything further, this closes on our actions, not your patience, which ran out long ago and rightly so. And today I received the copied and pasted email below and of course needless to say NO refund, I’ve-had to xxxxxxxxx a link out of the copy as Trustpilot do not allow links. Hi Marianne, Thank you for your message and for sharing the screenshot. We apologize for the confusion caused by the response you received on Trustpilot. However, all refunds are governed by our official return policy, Xxxxxxxxxxxxxx processed exclusively through this support channel. The correct and binding resolution for your case is the one we outlined in our previous email. To restate it clearly. Order #125629 ($116.90) carries a 15% hygiene fee of $17.54 and the single $15.00 return label, leaving $84.36. Order #125427 ($89.95) carries a 15% hygiene fee of $13.49, leaving $76.46. As a courtesy, only one return label is charged across both orders. This brings your total refund to $160.82, processed once the items are returned to our warehouse and inspected. These fees apply consistently to every return and are not something we are able to waive, and a refund without return of the items is not something we can offer under our policy. To proceed, we need your written confirmation that you agree to the refund amount of $160.82. As soon as we receive it, we will issue your prepaid return label with the complete instructions so your refund can move forward without further delay. Kind Regards, Chamberlie - Customer Support The above email received today, and the reply on Trustpilot last night, this is how this ReliveX customer service operates, I warn all you potential customers to be aware, do not purchase from this company. The statement reply’s on Trustpilot mean absolutely nothing, they are an attempt to fool potential buyers, the reply I got stated my refund was processed and an apology email, neither refund nor apology email was received, instead I got the above email which contradicted everything in the Trustpilot reply. Be warned, avoid this company , the ReliveX gadgets are faulty and there is absolutely no90 day guarantee of refund as promised Avoid at all costs , absolute crooks.