Failed to come through on line of credit when needed
This company approved us for a line of credit. We took a small draw and paid it timely every time. We received constant offers to draw more and we are in California so when the wildfires hit near us they made offers to assist. We had a couple of customers who were impacted by the wildfires and did not want to press them for immediate payment so we made a further draw. They then subjected us to new underwriting (with no prior notice) and then declined the draw saying that we could not take more money until the business "stabilized" -- there was nothing to stabilize the business was not materially impacted just a slight cash flow issue that was going to mitigated in a couple of weeks. What good is a line of credit when the lender won't fund it when you actually need it? Had we had any idea this company would bail on us we could have simply pressed the customers for payment (despite the wildfire impacts) but we had no reason to think we needed to. We have large receivables, no risk, no default ever, no other debt. Just a completely unjustifiable failure to fund under the line of credit they offered. Worst lending experience ever and would never do business with them again.