Jetpac service and connection
In itself a great service. My first purchase and starting up the e-sim went completely smoothly. After I bought a new package after 30 days, this went very differently. The purchase was easy and went well. But I did not receive a confirmation email. The contact via WhatsApp went well and they responded quickly. The person who helped me made sure that I was helped quickly. Within fifteen minutes I had a connection. But when I went outside my connection was gone. There was also nothing to see in the app that my e-sim was activated. So I contacted them again via WhatsApp. This did not go as well as the first contact earlier that day. Eventually after 45 minutes I stopped. I asked if I could reverse my purchase and that they wanted to credit the purchase back to my credit card. This was no problem at all. So great service, despite the fact that I did not have an activated e-sim. I must hereby indicate that both times I was helped neatly and very friendly.