All style, no substance — worse than an average estate agent
I instructed Preston Baker on a sale in good faith, based on what they present as a high-quality, proactive service — but my experience so far has been extremely disappointing. Photos were taken and the property was listed, but that’s the bare minimum I’d expect from any estate agent. Beyond that, there has been no tailored property launch as promised. It took an entire week just to collect keys, causing unnecessary delays from the start. Communication has been consistently poor — getting any feedback takes days, and we’ve had to chase for literally everything. On one occasion, we were reassured that an offer would be made, only to be told later that the viewer actually hated the location and wasn’t even financially in a position to buy. This is not the professional service we were led to believe we’d get. Overall, Preston Baker try to make themselves look like they offer something above and beyond an average estate agent — but in reality, they’re actually worse.