Hostkoala Reviews Very Bad Support Service / No Answer Tickets
Yesterday I purchased hosting...I am still unable to host sites... This morning I have submitted support ticket, 3 hours passed and still no answer... In hosting business 3 hours not receiving answer and support is not ideal...This is indicating quality of hosting... I will stop with HOSTKOALA because it lost my trust at the beginning... If a hosting answers your ticket after 2 hours later, do not stay there...My experiences and advices Edit 1 : This is not my ISP problem and was related ISP or firewall of your hosting. I see now you have also no hosting knowledge! If I can see site online with proxy and not directly from my computer, this means that your hosting ( Firewall or ISP ) blocked my IP / ISP. This is today frequently happening with not very good installed hostings. It is never happen with HOSTGATOR, GODADDY, BLUE HOST and others. Besides you have answered ( reacted ) 10 hours later submitting ticket. 10 hours is a huge time for hosting business. Can you imagine if server down or something happen, 10 hours websites will be offline. I have lost huge 48 hours because of HOSTKOALA. Never buy hosting from them. Also their paypal ACCOUNT is associated a simple GMAIL, Not a professional company, just a person! If he is ill or dead, than your web projects will be dead, too. Conclusion : Never believe this cheap hosting offers, this is my 10.th hosting changing. I faced same problem with all. I will continue to use big pioneers in hosting...Yes they are expensive but you have no such a headache. Edit : 2 HOSTKOALA never answered did not try to solve my problem ticket but today they immediately answer of all posts on TRUSTPILOT. If you spend your time to solve problem of your clients, this can be more fruitfull for you. You active account very fast, you answer on TRUSTPILOT very fast. But no answer on your support system..What a business? Edit 3 : As you see, HOSTKOALA just answered all my reviews and updatings. But you can not see a word / sentence to solve my problem. If I had faced this problem with professional hosting company, they would just focus them to find source of problem and show how to solve it. Edit 4 : If someone try to cancel a service from professional hosting companies such as GODADDY, BLUE HOST, HOSTGATOR etc. They immediately ask reason and offer to solve problem immediately. And they solve problem indeed and and customer stay without refunding. 10 hours not answering support tickets is not a hosting business. You need to always observe servers to be sites always online.