英国
2 weeks of back and forward "diagnostics" to find a problem with my printer because you cant actually speak to a person, its all done via email or their ticket system, they eventually sent out parts completely unrelated to the error and lo and behold it didn't work. they then have the nerve to solicit a review....absolute shambles!
My review of the ordering process, along with reviews I have seen from multiple sources had me thinking this would be a good experience, but sadly Bambu Lab UK is let down by the support process. Now I understand that things go wrong, and having been an IT hardware engineer for 25 years, I appreciate that the support process can be process of elimination, BUT... My A1 started to refuse to print. For those who don't understand what they do, its called the extrusion process, basically when the material is heated and pushed through a nozzle onto the printing surface. I did the basic user tests that are available, then logged it as a fault. 12 days later I am still unable to print. Bambu have blamed the filament I was using, they have asked for videos and device logs, they have sent out a spool of their own material to rule out the type I was using. None of this has worked, and I am still unable to use my printer.