Totally no service
Do not book with this company! We booked the night bus from Phnom Phen to Bangkok. The company offers a hotel pick-up but we could not select our hotel, only the startpoint. So our hotelowner called the company for the pick-up. She needed to call like 3 times and then they said: “We can’t find the booking”. We already had a confirmation e-mail. So I needed to send an e-mail after that they finally found our booking. Then they suddenly changed our Seats... Finally at the sleepingbus, the man asked everybody a charge because he loaded in your backpack. We never had this, so I refused to pay that, especially for this bad service! On the bus they were again not friendly. And again the driver could not find our booking... He didn’t gave the water bottles or told something about the free water. There was also No toilet on the bus (for a bus which drives like 8-9 hours). The bus stops like every 30mins until the border with Thailand to drop off locals. So the company lied about “instant” bus. The driver looked always angry when I woke up and stood up when he stopped. We read alot of bad things about stolen luggages etc. So every stop I checked if he was not in the luggage room for nothing. He was definitely not happy with that. We think that without our attention, we would be tobber by them. Also on the border with Thailand you need to get in a minivan. That was also a disaster, we waited for 3hours at the border without any information. They just throw your luggage out the bus and than your on your own... We finally found our company and than he dropped us at the wrong bus and let us wait there for like 1hour... oooh and the WiFi is free, Yeah because there is none. The driver just yelled unfriendly “NO” when we asked for the WiFi. No is also the only English word he can, he doesn’t speak a word of English. Worst experience in my Asia holiday and I am here already for 1mounth.