NOT safe and NOT secure
If zero stars were possible, this is what the service deserves. I've lost not one, not two, but THREE different items on 2 separate occasions. Both were in relation to shipments made out of the UK warehouse. I've no clue what's going on there, but you would think they'd start looking into it the minute packages are reported missing. It could well be ground staff pilfering the loot, but none of their "investigations" have proven useful. They're insisting that an item shipped on 14 July 2022 is still "In Transit" (despite having received other packages paid for under the same invoice delivered weeks prior). Another 2 (out of 4) items shipped on 3 August 2022 have similarly failed to arrive along with the rest, so to have this problem occur REPEATEDLY is just unacceptable. They're marketing this as a "safe and secure" means of shopping globally and having items to your doorstep, but the truth is that this is anything but! Where have all my missing packages gone?? UPDATE - a refund (only on the shipping cost) of 2 of the 3 packages I've yet to receive was given, but what of the package that's been held up the longest (FAU8962)? I don't understand why it's not yet declared missing despite indications that it most likely is.