Beware of the Cancellation Process
I cancelled this service and was told I had several weeks to return the equipment, which I did within the timeframe provided. Unfortunately, the company took several additional weeks to process the return and continued charging my account after cancellation. When I contacted customer service to resolve the issue, I was unable to get meaningful help. Instead, they went around me and sent threatening collection letters to my 90-year-old father and his wife. In my experience, this is an expensive service with poor customer support and frustrating billing practices. No one seems willing to take responsibility or provide a fair solution. I would strongly encourage others to carefully review the cancellation and return policies before signing up.