Legitimate refund refused
Booked some tickets via Trainpal. The return train was cancelled. I made alternative arrangements home. I sent the tickets to Trainpal via recorded delivery for a refund on the return portion of the journey. I have proof of delivery, but Trainpal have lost them. They have refused a refund until they find them. So basically, they've lost the tickets, so I've lost my refund. It's theft or fraud, pure and simple.