Overcharged for subscription
It appears I am not alone with subscription problems - DO NOT sign up for a subscription with Illy. They have overcharged me for the order, not provided the advertised free gift, and denied all responsibility, not replying to emails. When I called to try to get it resolved, the agent acknowledged a system error, but said she could still not resolve the overcharging for me. A simple partial refund is all that is needed. I have raised a dispute via my credit card provider and warn others to steer clear of this brand.