Potential customer should know about the support Issue
I guess I think it is important that you first understand that this is my first laser engraver/cutter. The goal was to allow me to elevate some of the items I built to make them more attractive and sell a little quicker. I am retired and have some extra time on my hands and belong to a couple of groups that have made requests for a review of the product from a computer programmer’s approach. I purchased a desktop laser by Atomstack and began the learning phase as many of you do. After unboxing and setting up the laser, I began the testing process and had some small successes. Soon after I noticed that there were a couple of small parts missing and emailed the support team at Atomstack. Replies take approx. 24 hours which is acceptable for this issue but maybe a more serious issue would be a problem. The problem began with the replies from the support staff. They began asking for basic information, i.e. serial number, where it was purchased, etc. And that would have been fine, but then it began escalating to copies of the page in the manual which displayed the parts I was referring to, questions about if I looked in all the corners of the box for parts. After 6 emails, they were still asking the same questions, and I was completely frustrated by this time. I finally decided to offer my findings to the groups I belong to and return the machine completely. My concern was if it took this much for some small missing parts, imagine what it would take to get a real problem resolved. I would say they did not provide a phone number at any point. So, giving them a review would only be possible if they provided any level of service that would be considered reasonable. I am very unhappy with the experience and would warn anyone interested to do their homework on support or lack of support.