Worst experience!
Unorganized, unprofessional and unethical business practice. Pointless security company! The owner of the building that I lease a space from had installed a very expensive security system from alarm relay. When I had Alarm Relay come out to re-start the system for my business to utilize, they were unable to do simple tasks like allow me to change the password on the alarm code. Something that is an obvious necessity when having a new business moving into a previously occupied space. The hardware was antiquated and constantly losing connection, which means I was getting phone calls multiple times a day for a non emergency. When the alarm did go off once I was asked if I wanted them to send someone out to check on the store, and THEN I could decide whether or not to call the police. Uh, so after about 45 minutes from the actual alarm sounding, the police would finally get the call? No thanks, I don't think anyone robbing a store would still be there after that long! Oh-and if I gave them my consent to call the police and it was not an real emergency, (i.e; my employee accidentally set it off) I would have to pay a fine! Save your money! Have your own security cameras and alarm installed and call the police at your discretion, it would be much cheaper, safer, and more effective in an actual emergency! Also, the alarm was constantly having issues, and also with the sensors, and no one in the tech department (same place they couldn't reset my password) could ever help resolve the issue over the phone. And they charge a minimum of $80 to go out to your place, even though it's their faulty equipment! We finally had to unplug our system because of the sensors going off every 3-5 minutes. Annoying to us and especially to our customers! And PLEASE read the fine print! I decided not to renew our contract after one year for obvious reasons, and about 4 months later I received a letter from a collections agency saying owe Alarm Relay $350 for this current year! I haven't used them since before my contract was up LAST year and they were not and are not currently providing security service for me now, but for some reason I'm expected to pay them? For what exactly?!! The equipment has been paid for, so It makes absolutely no sense whatsoever. It's extremely unethical and poor business management. Stay far away!