Review HeadlineAvoid DJI! Nightmare Customer Service and Overpriced Gear
ĶReview Headline: Avoid DJI! Nightmare Customer Service and Overpriced GearI have never experienced a company that works so hard not to help its customers. DJI’s customer service is an absolute joke, and their products are no longer worth the premium price tag.Save your sanity and your money. Here is why you should stay far away:Overpriced for the Quality: Their microphones are massively overpriced compared to other high-quality options on the current market. You are paying for a brand name, not superior performance.Hours of Wasted Time: I wasted over 10 hours of my life trying to make a brand-new, faulty product work out of the box.Copy-and-Paste Support: When I finally gave up and contacted support, I spent 1.5 hours arguing with an absolute moron. They did not read my messages and only responded with scripted, copy-and-pasted nonsense.The "Escalation" Trap: When you ask for a manager, they escalate your ticket to "Mary." Mary is clearly just another AI bot. She will bombard you with paragraphs of copied garbage until you literally lose the will to live reading it.Crucial Warning: If you absolutely must buy a DJI product, ONLY buy it on Amazon. Dealing with DJI directly for a return or exchange is impossible. Amazon is the only reason I got my money back. DJI direct support is a black hole designed to make you give up.See the BS copy and paste replies below.