I would give a zero if I could
I would give a zero if I could. I tried to asked a question via chat which was a nightmare so reverted to email. Then after days of back and forth I gave up. Not one person answered my query about the incorrect railcard being listed on my ticket. One would say we don't sell that railcard (I didn't want to buy one), another you can't have a refund for that railcard (I didn't want one), another said they didn't control the ticket prices (hadn't asked that). I sent screen shots and booking references but to no avail. I felt like I was banging my head against a brick wall.