Uber Needs A Rider Phone Line
Uber REALLY needs a DEDICATED phone number for issues with drivers! Each time that I've had a complaint about a driver or their vehicle, it takes something just SHORT of an "Act of Congress" to reach them, which is via options on their app. Unfortunately, the option list is VERY limited & if you tell their Chat-Bot you want to speak with a Live Agent, sometimes it takes a few HOURS, which is beyond RIDICULOUS! Also, once an Agent connects with you, instead of that person handling your issue, 2 or 3 different agents join in, by sending additional emails/chats, then asking the SAME questions over & over! Considering, that they're platform is making money "hand over fist", they can DEFINITELY afford a Rider Phone Line!