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Krista S

美国

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Rosegal

Do not recommend

I do not recommend ordering from this company. I ordered 2 swimsuits, and when they arrived the bag had been sliced open and one of the suits is damaged. I submitted a claim ticket only to be told that they do not accept returns of swimwear. I understand the policy, but they wouldn't be able to resell the suit anyway since it has holes in it from someone slicing the packaging. I am still trying to get them to issue a refund, but I should not have to jump through hoops. Update: after 4 days off going back and forth and sending pictures of the damaged merchandise twice, Rosegal issued a refund.

2018-07-19