I wouldn’t even give one star
I wouldn’t even give one star! 48 hours and still waiting for a response. I’ve contacted every email, completed every form and even on social media. Not one person has replied to my complaint about changing agents. Agent very poor in response time, does not reply with any individual attention did not answer my questions at all. Excuse was she has thousands of applications to look after and 5 countries. This is a dedicated agent?!! This is unacceptable and poor, especially for the money you’re charging. Zero trust that the application will also have the same approach or lack of!! Unfortunately I’ve exhausted all avenues as she is still not responding to emails and I’m asking for a full refund, surprise… Zero response! I would not recommend this company based on my first hand experience. You do not get a dedicated and efficient agent handling your case as personally as they can and response times not acceptable. There is no benefit at all. Time zone differences are one thing, so assign me to a country where the time zone is similar! Or to the UK. Zero excuses for lack of comms and due diligence on replies. Very Poor experience and no communications. How can you promote a dedicated agent and advertise the personal approach when you are unable to answer any emails yet encourage email communications on your website. This has been a very frustrating and disappointing experience and I want someone to provide my full refund asap!