Would give zero stars if I could
I reacted horribly to these products. The company tried to tell me it was just my skin “purging” which I understand can happen but it is not what was happening in my case. I have been using high end skin care for decades and thought I would take a chance on a product a bit more cost effective; however it was absolutely not worth it. Redness, inflammation and breakouts in otherwise healthy skin is an adverse reaction and not a sign that the “product is working” as the company tried to have me believe. I sent the company photos of my reaction and detailed it in writing; eventually and after some confusion I received a refund. I say confusion because it was not until I left a review that the company emailed me to let me know they had in fact refunded my purchase. Admittedly I had failed to see the purchase price had been refunded; however I had not been looking for it on my account as every email from the company up until the one following my review made no mention of an intent to offer a refund. After I posted my review I received an exceptionally condescending email from the company urging me to remove my review as it could be damaging to their “small company”….In this same email however they stated “ You can read a lot more about me and the efforts I had put in to build Yours here- Sydney Morning Herald News, TechinAsia, Thrive Global, Marketing in Asia, and many more. We are also backed by globally reputed investors like Sequoia and celebrity Jay-Z, ”…….not exactly consistent with a “small business” which could be harmed by one unfavourable review. I am making this edit to my original review following the SECOND email the company sent to me urging me to take the original review down. In fairness to the company I am more than happy to amend the details and confirm they did in fact offer a refund. As for my experience of their product; I have no intention of removing my review or lying about my experience no matter how many emails the company send me. The whole point of online reviews is to give other consumers honest feedback so they can make an informed decision. I understand why a company would reach out to a customer and try to make things right; that’s admirable and good business; but sending numerous emails asking for a negative review to be removed is bullying.