Truly Exceptional stay
Exceptional stay! Wonderful attentive staff, professional and so welcoming. My experience started with the very fantastic Aaron in the reservations team! First class in every way, making sure that all our needs were met and exceeded. Then on arrival we were greeted and booked in by Angela, Ayusha and Jess! Such a sweet and genuinely caring check in, ensuring we were not too stressed from our journeys and we knew all the information to make sure we had a perfect stay. Checking we hadn’t forgotten any items they could provide, such above and beyond great service. We have stayed at many 5* hotels with service that didn’t match this gorgeous hotel. Cruz who was also on hand with a welcoming smile and lovely greeting then collected a luggage trolley and helped us to our room. The room was truly beautifully clean and very comfortable, with everything we would need! Including complimentary water, coffee, tea and biscuits. Toiletries were also high quality. The distance to the check in desk is short and makes the hotel even more attractive to us for each holiday from this airport. We can not wait for our next stay. Thank to all the staff mentioned above and the company for providing excellent training and retaining such a wonderful team!