DO NOT USE!!!!!!
Sold us tickets for a bus that didn't exist!! DO NOT USE THIS COMPANY!!!! You have been warned. Transport in Cambodia is difficult and slow, we accept this. But Virak Buntham is by far the worst we've used over 5 SE Asian countries and in fact the rest of the world too. We booked a 7-8hr journey from Sihanoukville to Kratie. 7hrs later we arrived... In Phnom Penh. We asked why and were told that the bus we had been booked didn't exist and we would have to wait a further 4hrs for the night bus... Another 7hr journey. We asked for a refund, which we were told we would have to go back to Sihanoukville to get... After a 3hr argument and many phone calls to various managers trying to tell us a refund was impossible, we finally got our $48 refund... To be told we would need to book new tickets for the night bus ($22). Annoyed, and wanting to get to our destination, we were then taken by tuk-tuk to another bus station where we were told this bus didn't exist either and no busses were going to Kratie as the road was "broken." When I again demanded a refund we were told this wasn't possible and the manager came out and said we could get on a bus that was waiting outside to take us to our destination. When confronted we then found out we were lied to again... There were no issues with the road it was just a short detour the driver didn't want to take. I then again asked for my refund, but was laughed at by one member of staff and shouted at by the other saying that she would never give me a refund as I was a "bad man" and she didn't like me... Can't say I was too keen on her either. After another 2 hrs arguing I got my refund, had a lovely 2 night's in Phnom Penh and used a different company (which offers a cheaper, faster and more comfortable transfer). I'm aware 5(ish) hrs is a long time to argue over $50 but I wasn't prepared to let this company have a single cent off me. I'd advise you take the same approach and avoid Virak Buntham at all costs.