Bait and switch
The website listed a price and time to complete, along with inclusion of carry on and 1 checked bag per ticket. After completing the transaction we got several calls, starting the flight doesn't include baggage, and to pay an additional $500 because of some error putting the blame on us despite being listed during the booking. We have pictures of the booking, the details, and payment completion, and had a very rude customer agent deny any wrong doing. When asking to be sent the agent notes in writing if there dis-service from the call they outright refused, and cancelled everything. This is fraud, and bait and switch. The Price listed and paid online is a contract you failed to honor