Just bad all around
Been ordering from this company for around 3 years and, during that time, they’ve progressively gotten worse and worse. Half the meals are pretty good while the other half are awful. Shipping is hit and miss. They use regular ice packs instead of dry ice so the ice is always melted on arrival, cardboard sleeves on the meals are soggy, and some meals thawed. If you don’t choose your own meals by Tuesday of each week then they’ll just send whatever they want rather than just sending the same thing you had previously ordered (because that would make too much sense). Lastly, their customer service is hard to reach by phone and, when they do answer, they don’t have a single rep that speaks clear English. They don’t respond to emails at all. Because of all this I decided to discontinue my service.