Terrible.
Not great. The order didn't arrive, although I got all the emails which specified delivery dates etc. Eventually I rang to discover that in fact there had been some kind of glitch. The furniture was now £300 more and the woman on the phone gave no explanation and was rude. After I left this review (previous edition) she then rang me absolutely furious and really quite nasty. Apparently, although I had received delivery confirmation etc, my card had not gone through. (I had moved house but my bank hadn't yet amended my card details). I explained that had she been kinder and not so rude I would've happily reordered and paid the extra. But I prefer to do business with polite people, as a matter of principle. I notice another review of this company which experienced unhelpful customer service. When I reflected back to her what I experienced she didn't even recognise how aggressive she was being (daughter of the owner, I understand). As a psychotherapist, I'm used to dealing with all sorts of folk all the time, and I'm afraid I suggested she perhaps find one of my colleagues.