More like Zombie Van
Absolutely the worst shipping experience I've had. Delivery attempts are claimed but never made, drivers ghost customers, packages disappear. This is how Google explains it: "Ninja Van has functionally shut down for consumers. The company remains open as a legal entity but its consumer delivery operations have collapsed across SE Asia. Riders routinely log false delivery attempts. Customers receive automatic notifications stating 'Delivery unsuccessful—recipient unreachable' despite being home and receiving no call or text. Riders ignore incoming phone calls and text messages from buyers. Ninja Van permanently discontinued Ninja Chat, so customer service has shrunk to non-responsive web forms and generic automated email that provides no intervention."