Shipping Issues
If I could give this company a rating of 0 I would. I've been a loyal costumer for the past year now and I have never been more disappointed than I am now. I placed an order for some circle lens and triple check that my shipping address was correct before I confirmed my order. However, I received an email in regards of the tracking information. Nevertheless, my package was being sent to my billing address instead of the shipping! I quickly called customer service about the issue. They told me that my package will remain at the nearest post office (I was relieved). 4 weeks passes by as I check the tracking number, it had arrived and delivered. I went down to the "nearest" post office in Long Beach, CA (Keep in mind that my package was suppose to be sent to Aliso Viejo, CA) I was sent to 3 different post office just for my package, the last post office I went to said they my package was sent out for delivery that week (my package was suppose to stay there in the office). I went over to the address and my package was not found. I contacted customer service about the incident and they had me pay an additional fee for a package replacement. Of course, i made sure that the address was correct. After placing my order I received an email for correct address confirmation. It was CORRECT. I was given a new tracking number only to find out that it is going BACK to Long Beach!! I contacted customer service AGAIN and they said to check the nearest post office IN LONG BEACH. This is a mistake that they have made but caused me sooooo much trouble. Because the company's clumsy shipping process I went through another cycle with my first package. My next corrective action is to spread the word and open a claim. I will not tolerate such inconsiderate customer service and to be fair for anyone to go through the same process as I did. This is a WARNING for those who are new to this website!! PLEASE TAKE A SECOND THOUGHT BEFORE ORDERING ANYTHING FROM PINKY PARADISE!!!!