Communication is Key
The communication with this company was excellent until the payment was made. There were not confirmed details of the moving date, it was me constantly chasing them. They advised me to pack my things in March; it is August and I still have not received them. Throughout this process there has been a distinct lack of communication with me constantly having to reach out to understand what is happening, why it is happening and to gain clarification. They said that when my things were delivered in Europe they would get them to me quickly. The company that they are using have left them sitting there for three weeks now, until there is a combined shipment. I have moved many times and this was by far the worst. I understand that the pandemic has impacted shipping and timing but should not be used for a complete lack of customer service and clear communication.