Lying Customer Service Agents... Can't Even give you a Straight Up Answer... Escalations do not answer emails...
I have sent emails to customer support, escalations and refunds department regarding my reservation. The agents were giving me different answers. The agent said they already refunded it back to the credit card, so I've been waiting and of course that was not true. I've asked for the transaction number to prove that they already initiated the refund, and they could not provide me one. The last agent said, a new ticket number was issued and that she had escalated it to the refunds department to process right away... uhhh... I remember a previous agent giving me an exact date of when they refunded it back. So, yeah, very disappointed, especially since I've been informed by the airline that they already refunded this back last year in April (2020). It is already March 2021, so yeah, a year after.... refund is still not here.